Controlled access to the community (if applicable)
2
0
0
0
0
0
Interior design features of your apartment home
2
0
0
0
0
0
Heating and air conditioning systems
2
0
0
0
0
0
Recreational amenities provided within the community
2
0
0
0
0
0
Social programs and support services for residents
2
0
0
0
0
0
Access to and operation hours of recreational amenities
2
0
0
0
0
0
Price/value of apartment vs. comparable communities
2
0
0
0
0
0
Ease of rental process
2
0
0
0
0
0
Professionalism with which you were treated
2
0
0
0
0
0
Follow-up and continuing contact with leasing consultant
2
0
0
0
0
0
Overall level and quality of rental experience
2
0
0
0
0
0
On-site mgmt. team keeps promises on time
2
0
0
0
0
0
Overall resident morale at the community is good
2
0
0
0
0
0
I would recommend this community to others
2
0
0
0
0
0
Mgmt. is striving to make the community appealing
2
0
0
0
0
0
Maint. staff responds in a timely manner
2
0
0
0
0
0
This is the best managed community in the area
2
0
0
0
0
0
Based on my feeling today, I would renew my lease
2
0
0
0
0
0
The staff has exceeded my expectations
2
0
0
0
0
0
Impressed by community marketing and advertising
2
0
0
0
0
0
I would recommend this community to a friend
2
0
0
0
0
0
Visual appeal of the community
2
0
0
0
0
0
Overall condition of the community
2
0
0
0
0
0
Cleanliness of the building exterior
2
0
0
0
0
0
Exterior signage, including building directional signage
2
0
0
0
0
0
Routine maintenance of apartments
2
0
0
0
0
0
Maintenance of hallways, elevators, stairwells
2
0
0
0
0
0
Maintenance of pools and recreation areas
2
0
0
0
0
0
Cleanliness and maintenance of parking areas
2
0
0
0
0
0
Fitness center and other amenity buildings
2
0
0
0
0
0
Ease of contacting when questions or problems arise
2
0
0
0
0
0
Ability to answer questions, solve problems quickly
2
0
0
0
0
0
Follow-up on problems to ensure resolution
2
0
0
0
0
0
Courtesy and respect with which you are treated
2
0
0
0
0
0
Willingness to respond to your needs
2
0
0
0
0
0
Ability to complete repair requests in a timely manner
2
0
0
0
0
0
Do what they say they will do
2
0
0
0
0
0
Policies of the community are implemented fairly
2
0
0
0
0
0
Overall level and quality of service your are receiving
2
0
0
0
0
0
Professionalism in correspondence
2
0
0
0
0
0